1) What traits do they possess?
Visible - By circulating around the workplace, you will appear more approachable and available. Take advantage of every opportunity to interact with co-workers. Be supportive of others and try to help out with the little things.
Consistent - Don't be a tyrant one day and a pussycat the next. Flip-flopping between styles confuses members. Stick with one style of leadership. Those who look to you for leadership must know what to expect on a daily basis. Also, make decisions consistently. It is important not to bring personal feelings to the workplace. When dealing with members, stay focused on the situation or issue, not on the person. We connect with some workers better than others. Try not to let the relationship taint your response. Treat all members equally.
Initiate - Try initiating conversations to help find better solutions. Asking questions is a great way to initiate conversations.
Positive - You set the tone for your environment. An optimistic attitude from a leader can carry over to others. What type of tone are you setting at the shop? Is it one of optimism or one of pessimism? Confidence is contagious; so is the lack of it. Employees mirror the tone that leaders set. Be an encourager.
Responsible - Leaders accept challenges as well as successes. If an employee makes a mistake, it is your responsibility to help him or her improve. Employees will never respect a leader who deflects criticism toward the team. Successful leaders think of themselves as "we," not "I." It is a leader's responsibility to ensure that everyone shares in the team's success.
Listen - The most important characteristic of a leader is being a good listener. Focus on the needs of your employees. Often people feel afraid of, or intimidated by, management. Make sure you show people you are willing to listen to what they have to say, that they are important and worthy of your time.
Recognize - Most people care more about recognition from peers than about money. When an member performs well, let him or her know.
Communicate - Good leaders are good communicators. They clearly convey their message in a way that connects with the listener. Good leaders understand that you tailor your message to the needs of each worker.
Fun - A successful leader has fun in the process. Lightness can complement the seriousness of the job. A fun environment doesn't indicate a lack of professionalism. In fact, a fun environment contributes to the team's results and retention.
- The ability to learn from themselves and others, no matter the situation.
- A humbleness that is inspiring.
- Integrity, honesty and a strong moral compass
- Mental toughness and resilience under adversity.
- Capacity for love, compassion, sensitivity and understanding.
- Ability to breach the dichotomy between big vision and the smallest detail.
- Sincere respect for human dignity and genuine concern for others.
- Inspiring words, actions and emotions that propel others to go beyond their preconceived limits.
- The ability to renew themselves and others through story, humor, perspective and reflection.